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Do you charge for set-up and/or delivery?
There is never a charge for delivery and set-up within our normal service area, unless you have specific delivery time restrictions. Outside this area, there is a minimum surcharge. Most of Lake and McHenry counties are in our normal delivery area. Click the Service Area link above for a list of cities we deliver to. Don't see your city? Give us a call at 847-546-7000. There are minimal fees if you have specific delivery time restrictions; i.e. we must deliver at a specic time, or if you have a one or two hour delivery window.
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Do you require a deposit?
Yes, we do require a deposit, depending on the amount of equipment rented. Deposits are typically 25% of your total rental cost, with a minimum charge of $50, but can vary based on amount of equipment rented. A credit card is required for the deposit.
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What if I need to cancel my reservation?
You may cancel your reservation, however, the deposit is non-refundable.
* If you cancel within 0-3 days of your reservation, your deposit is non-refundable.
* If you cancel 4 or more days prior to your reservation, we will apply the deposit to a new date within the same calendar year.
* Once the delivery truck leaves the warehouse, you are responsible for payment in full, NO EXCEPTIONS.
* Cancellations due to weather are determined the morning of your event before we deliver. If you decide to cancel due to poor weather conditions, your deposit would be refunded.
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What is your policy if there is inclement weather?
Inflatables cannot be used if there are winds of 20 mph (15 mph for some items) or more, and cannot be used in the rain. It would not be safe for the children. The morning of your event, we monitor the weather using www.weather.com. If there is a 50% chance or more for rain or a prediction of winds 20mph or above, during the time of your event, you may decide to cancel the day of your event. If you decide to cancel your event, it must be prior to delivery. You will be able to get a refund of your deposit/amount paid, or it may be applied to your future rental. You MUST call us between 5am - 7am, the morning of your event, to cancel and to receive your refund/credit. Please note, we MUST keep safety in mind at all times, so Bella’s Bouncies reserves the right to cancel your rental due to inclement weather at any time.
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-Rain-
If there is a 50% or greater chance for rain during the scheduled time of your event, you may cancel or reschedule your event between 5am - 7am the morning of the scheduled delivery. However, if the forecast is calling for scattered showers, we recommend you continue with your scheduled delivery. If the forecast is for continuous rain throughout the day, we recommend you cancel or reschedule your event.
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-Wind-
Inflatables cannot be used in winds exceeding 20mph (15 mph for some items). If the forecast is for high winds, we will call to cancel/reschedule your rental. You will be able to receive a full refund if your event is cancelled, or use it towards a future date in the same calendar year.
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-Temperature-
All inflatables can be used in a wide range of temperatures. If the temperature is expected to fall below 32 degrees, at any time during your event, we will call the morning of your event to cancel/reschedule your delivery. You will be able to receive a full refund or use it toward a future date in the same calendar year. Keep in mind, any temperature above this, the children’s activity will keep them very warm, and we recommend you continue as scheduled. Deposits will not be refunded for temperature cancellations above 32 degrees.
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Are your units clean?
All of our inflatables and equipment are meticulously cleaned and serviced after each rental. We want you to be comfortable in knowing that you are providing your family and guests with fresh and hygienic rental products.
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Do I need to clean the moonwalk when the party is over?
You, the customer, will need to inspect the moonwalk to make sure that there will only be a reasonable amount of cleaning done by our staff.
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How much space do I need?
We need a minimum of 2′ of clearance on all sides of the inflatable. A 17′x17′ area is required for 13′x13′ moonwalks, 19′x19′ area is required for 15′x15′ moonwalks, and 20′x24′ for most combo units. Slides, obstacle courses, and interactive games require a minimum of 5′ of clearance on all sides of the inflatbale. The area should be flat, free of debris, rocks, and trees. If you have an in-ground sprinkler system, please make sure the timer is not set to go on. We can set up on grass, pavement, or indoors.
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How strictly do you keep your schedule?
We pride ourselves on our punctuality. We will always deliver our units on time or early. On busy days Deliveries can begin as early as 7am and pickups can be as late as Midnight.
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How do I go about reserving an inflatable?
You can check availability and make a reservation by clicking here!
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Do I have to rent for the entire day or can I rent for shorter/longer periods of time?
Our standard rates are for up to 7 hours. However, arrangements can be made to keep the inflatables longer if needed. We can, if the need arises, allow you to keep the unit overnight for an additional charge. Additional hours beyond 7 hours are $25 per hour for most inflatables. Or keep the inflatable all night for an additional $75 (for most inflatables) and we’ll come pick it up first thing the next morning. Want the inflatable for two days? Save 30% on the 2nd day! Please contact us for additional information.
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When/How do I pay?
All payments are due and expected at time of delivery. We will deduct your initial deposit from the total. We take cash, money orders, certified checks, personal checks, Visa, MasterCard, Amex or Discover. There will be a $25 returned check fee on all returned checks, NO EXCEPTIONS! You may also pay via PayPal, however, your payment will need to be paid, in full, 24 hours prior to delivery. You can pay by credit card over the phone.
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Do you charge extra for time sensative deliveries?
Yes, we do. The charge depends on the delivery window. On busy days, deliveries can begin as early as 7am and pickups can be as late as midnight. We ask that someone be available for delivery anytime before your party start time. We will call you the day before your event to give you a 1-2 hour delivery window. If you need a specific delivery time, there will be additional charges associated with that. Please call our office to discuss.
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Will the Inflatable harm my lawn?
We cannot guarantee that the inflatable will not affect your lawn. In most cases, it will only temporarily flatten the grass, which should recover in a few days. When renting a waterslide, damage can occur to the lawn in the area around the slide itself. This is primarily the result of water getting under the tarp and a high amount of foot traffic in one concentrated area.
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Does Bella’s Bouncies have insurance?
Yes. We carry a liability insurance policy. Please note that all individuals and/or companies that rent from Bella’s Bouncies are required to sign a rental agreement prior to setting up the equipment. We cannot set up the inflatables until the rental agreement has been signed. You can be added as an additional insured to our policy for $50.
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What type of power is required for an inflatable?
The inflatable should be within 100ft. of a 110v outlet, on it's own 20 amp circuit. We will supply the power cord, but we do ask that nothing else be plugged into the outlet being used. Some of our larger inflatables might need multiple outlets on separate circuits. Please contact us if you have any concerns about the power requirements for your inflatable.
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Can I have an inflatable at a park or forest preserve?
You must contact the park/forest preserve, in advance, to let them know that you would like to have an inflatable present. Many parks/forest preserves require a permit to have an inflatable set up and can take as many as 10 days to process. If a 110v outlet is not available, such as at a park, we can provide a power generator for an additional charge.
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Who is responsible for underground utilities?
Our units are staked into the ground for stability and safety. Therefore, the renter is responsible for having all utilities located prior to their party. We recommend you call Julie (800) 892-0123 3-4 days in advance. This service is free.
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What should we do to get ready for our moonwalk rental?
The first thing we like to tell people is…..”measure.” Make sure you know where you want your moonwalk rental, and make sure there is enough room. Also, make sure your outside plug is working. That means….plug something in and test it! We need electricity within 100 feet of the inflatable (25 feet for concessions and games). The second thing is, mow your lawn the day before, not the same day or the morning of set up. It will help keep the moonwalk clean for your kids’ enjoyment. Also, if you have a dog, please clean the yard of any waste before we come. It will help to keep odors away while your kids are jumping, and will prevent any soiling of our unit(s). If you have a waterslide rental, don’t water your lawn for a few days before your party. Waterslides use a lot of water, and if your grass needs it, it will absorb it a lot better if it is dry.
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What are your safety rules/regulations?
1. Always have adult supervision at ALL times, when children are in or around the unit.
2. Children must remove their shoes prior to entering the unit.
3. Keep the number of children in the unit at or below the number indicated in the rental agreement.
4. No horseplay or flips.
5. Absolutely NO gum, food, drinks, candy or silly string in the unit. These items, especially silly string, are very harmful to the vinyl. Violation of this rule can result in additional charges for cleaning.
6. Keep smaller children out of the unit when older children are jumping. Allow a separate time for just the small children to participate and enjoy the fun.
7. Do not move the unit from the set up location for any reason.
8. Do not use near water or when fireworks are being used or will be used.
9. Have FUN!
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Can the company or organization sponsoring the event also be insured on the Bella’s Bouncies policy?
Yes. We are able to add the company/organization to our policy as being additionally insured. There is an administrative charge of $50 for this. Please contact us for details.
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Is it alright to tip the delivery person?
Absolutely! These guys work hard spending their weekends setting up and taking down the equipment. If the delivery person does a good job, let him know. Tips range from $5.00 on, depending on equipment and difficulty of setup.
